Shipping policy

SkinSteps Shipping Policy

Last updated: August 13, 2026

Processing Time

Orders are processed within 3–5 business days before shipping. Processing time does not include weekends or holidays.

Once your order has been shipped, you'll receive a shipping confirmation email with tracking information.

Shipping Rates

We offer standard shipping for a flat rate of $6.99 on orders under $70.

Orders of $70 or more qualify for free standard shipping.

Shipping Destinations

SkinSteps currently ships within the United States only, including all 50 states.

We do not currently offer international shipping.

Delivery Time

Once your order ships, standard delivery typically takes 5–7 business days, depending on your location and the shipping carrier.

Please note that delivery times are estimates and are not guaranteed. Your total order timeline includes both processing time and transit time.

Order Tracking

Once your order ships, you'll receive a tracking link by email.

If you have questions about your shipment, please contact us at hello@skinsteps.online.

Lost or Damaged Packages

SkinSteps is not responsible for packages that are lost or damaged during transit. However, we're happy to assist you in filing a claim with the shipping carrier.

Please contact us within 7 days of the expected delivery date if your package has not arrived or has arrived damaged.

Incorrect Shipping Addresses

Please carefully review your shipping address before completing your order.

SkinSteps is not responsible for orders that are delayed, returned, or undelivered because of an incorrect or incomplete shipping address provided by the customer.

If you realize that you've entered an incorrect address, please contact us at hello@skinsteps.online as soon as possible. We will do our best to assist you before the order ships.

Shipping Delays

Once a package has been handed over to the shipping carrier, delays may occur due to weather, holidays, carrier disruptions, or other circumstances outside of SkinSteps' control.

We appreciate your patience and will do our best to assist with tracking and carrier inquiries.